Bug Tracking Help Desk     

An application where a customer can report bugs for his/her software.

 

SUMMARY

 

Bug Tracking Help desk project is used for tracking the bug status for various projects. Customers of the software can report their bugs using this software.

TECHNOLOGIES

 

  1. Eclipse 3.2 for development, debugging.
  2. Tomcat 5.0 as the web server.
  3. Firebird 2.0 as the database.
  4. SmartFTP to test the FTP Server.
  5. Servlets and Java Server Page for front-end and backend coding.

 

 

PROJECTS IMPLEMENTATION DETAILS

 

Bug Tracking Help desk project is used for tracking the bug status for various projects. Customers of the software can report their bugs using this software.

 

There are three roles for this system.

Ø       Admin

Ø       Programmers

Ø       Customers

 

Following are the main features of this system:

  1. Create Projects.
  2. Create Users.
  3. Create Bugs
  4. Attach files to particular project.
  5. Attach files to bug record.

Figure 1

On click of ‘Project List’ link in the main menu a list of projects as shown in Figure 1 will be displayed for the user. Users can Add/Edit/Delete projects using this page. On click of ‘Project Name’ link in the above figure files can be attached to a particular project.

Below is the form where a user can attach files to a particular project.

 

Figure 2

On click of “Upload” button a form like below will be displayed. Using this form, user can select a file and attach it with this project.

Figure 3

On click of ‘Customer Management’ link in the left menu following page will be displayed for the user. Using this form, admin can add/update/delete users for the system.

Figure 4

 

 

 

Admin can specify username, password, project that can be accessed by this customer etc.

 

Users can change their password using the below form. This can be accessed by clicking Personal Information Management in the left menu.

Figure 5

On click of ‘Add New Bug’ in the left menu user will get a form where he can report bug.

Figure 6

On click of ‘Add’ this bug will be saved.

Clicking the “Bug List” link in the left menu will display a list of bugs reported by various users.

Figure 7

There is a link with each bug Description. On click of this link user can edit a bug, attach files and add comments to a bug. Following is the page used for this.

                                     

Figure 8(Continued)

Figure 8

On click of “Attach File” button below screen will be displayed for the user where user can attach files to this bug.

Figure 9

 

After attaching, files will be listed along with description.

Figure 10

Admin can also generate various reports, by clicking Bug Tracking Report in the left menu.

Figure 11